Company data

We strongly believe that service is the key driver of a business in financial services which is why complaints from AXA customers are treated seriously and are shared with senior management to help inform how we can continuously improve the products and services we offer. If customers have a complaint which cannot be settled quickly, we have a robust complaints procedure by which issues are thoroughly investigated and reviewed.

AXA Insurance NI

Financial Conduct Authority half yearly report 31st Dec 2023 to 30th June 2024

Insurance and pure protection
No. of complaints opened by volume of business16.08
No. of complaints opened2,167
No. of complaints closed2,172
% closed within 3 days84.35%
% closed after 3 days but within 8 weeks12.75%
% upheld54.37%
Main cause of complaints opened General Administration/ Customer Service
No. of complaints opened130
No. of complaints closed132
% Upheld79

During the 6 month period ending 30th June 2024, AXA Insurance DAC received 8.45 complaints for every 1,000 policies in force.

Consumer Credit Complaints
No. of complaints opened130
No. of complaints closed132
% Upheld79