Car insurance FAQ

  • Can I get a quote if I don’t have a car registration number yet?

    If you're shopping around for a car, and don't know the exact registration number, you can still get an estimated Car Insurance quote by entering the make and model of the car you're looking at.

    Once you've bought the car and have the registration number, we'll be able to give you an accurate price and you can choose to go ahead with the insurance.

    Any quote you get will be based on an agreed set of assumptions.

  • I haven't bought the car yet - can I still get a quote?

    Yes, you can get a car insurance quote online.

    Please note: that it is only when you complete the purchase that you can insure the car in your own name. We will only be able to give an accurate quote when you have the registration number.

  • I am thinking about buying a second car - will I be able to use my no claims discount again?

    Unfortunately, you can't use your no claims discount twice.

    However, if you are the only driver on both policies, you may be eligible for an introductory discount on your second car.

    Get a Car Insurance quote for your second car or give us a call on 02890 020104 if you need to speak to one of the team.

    You'll find more information on our Car Insurance page.

  • How can I tell that my claim was settled?

    Once your claim is settled, your insurance company will write to you to let you know. You will also be able to find this information on the renewal notice issued after the claim was settled.

    Alternatively, you can contact your previous insurer directly.

  • Can I get a Car Insurance quote online if I'm a first time driver?

    Yes, we offer insurance to first time drivers and drivers who have no previous insurance in their own name.

    Read more about what's covered with our Car Insurance and how we support our young drivers.

    To get a Car Insurance quote, simply select 'NO PREVIOUS INSURANCE' in the driving experience question.

    Or you can give us a call on 02890 020104 and one of the team will be happy to help. and one of the team will be happy to help.

  • What is a multiproduct discount?

    We offer a discount on your car insurance if you, or anyone living at your address, has an AXA direct policy.

    We offer a discount on your home insurance if you have an existing car policy with AXA directly.

    Please note: All discounts are subject to the minimum premium.

  • I've just bought a new policy, can I cancel it?

    If you've just bought a policy with us, you can cancel your policy within the first 14 days and we'll give you a full refund, provided that no claims have been made during this period.

    You’ll find more information around policy cancellations in your policy booklet.

  • What is no claims discount?

    No Claims Discount is the discount you earn for each year you've been claim free on your own car insurance policy, up to a maximum of 10 years.

    Read more about the discounts we offer on our Car Insurance page.

  • Does AXA use a black box or telematics for insurance?

    No, we do not use telematics/driver apps/black boxes to track young drivers anymore.

    We pride ourselves on transparency and trust with our customers under 25 while still being able to provide a competitive quote.

  • Can I add a learner driver to my existing car insurance policy?

    Yes, in most cases you can add a learner driver to your existing policy.

    While getting your quote, you just need to enter the named drivers name, driver number, and their driving history. If you have any queries, you can always contact us to discuss your policy.

  • Does AXA use a black box or telematics for insurance?

    No, we do not use telematics/driver apps/black boxes to track young drivers anymore.

    We pride ourselves on transparency and trust with our customers under 25 while still being able to provide a competitive quote.

  • Can I get car insurance as a learner driver?

    Yes, we offer Car Insurance for learner drivers with a provisional licence.

    Terms and conditions apply.

  • What information do I need to get a quote?

    To get a quote with us you’ll need to provide details about yourself, your car and your driving experience. Here is a short breakdown of what you will need on the quote form:

    1. Personal Information

    • Name, address, date of birth & contact details.

    • Your employment status

    • Your driver number, as it’s shown on your licence or learner permit.

    2. Car Details

    • The make, model and year of your car.

    • Car registration number

    • Estimated value of the car

    • How you use your car (commuting or leisure) and how many kms you drive per year.

    • Where you primarily park your car (driveway or garage or on-street parking)

    3. Driving History

    • How long you’ve had your driving licence/learner permit.

    • How many years you have had no claims or details of any previous claims

    • Whether you have any previous driving convictions or penalty points

    Other Info:

    • Details of any additional named drivers (you will need their driver number and driving history as well)

    • Where you live.

  • I had a claim - what claims details do I need to get a Car Insurance quote?

    If you've previously had a claim and you'd like to get a quote for your Car Insurance, you'll be asked to provide some information about the claim when getting your quote.

    When filling out the quotation form we will ask you to share the following details:

    1. The name of the driver that the claim relates to
    2. The date of the incident
    3. The type of claim (e.g windscreen or accidental damage)
    4. How much has been paid out
    5. If it's settled or ongoing

  • Can I get an online quote if I've had no previous insurance?

    Yes, we offer insurance to first time drivers and drivers who have no previous insurance in their own name.

    Read more about our Car Insurance cover.

  • Do I need a Green Card?

    Car Insurance

    With effect from the 2nd of August 2021, the European Commission have now agreed that Green Cards are no longer required for any motor vehicles registered in Northern Ireland when being driven in the Republic of Ireland or any part of the European Economic Area.

    We are currently working on updating MyAXA to remove the GreenCard from your list of documents, so you may still see the option to download a Green Card on your MyAXA account.

    Van Insurance

    With effect from the 2nd of August 2021, the European Commission have now agreed that Green Cards are no longer required for any motor vehicles registered in Northern Ireland when being driven in the Republic of Ireland or any part of the European Economic Area.

    Please note: there is no requirement for you to have a Green Card with you when travelling.